In order that we may provide a safe and secure user experience, we are committed to protecting the privacy of clients, suppliers, staff and users of our website. We will ensure that the information you submit to us via our website, email or any other medium is only used for the purposes set out in this policy.
Collection and Use of Personal Data
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, their name, email address or phone number. Users may, however, visit our site anonymously. We will collect data from users only if they voluntarily submit such information to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain site related activities.
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, technical information about a user’s means of connection to our site, the operating system and internet service providers utilised, and other similar information.
Personal Data You Have Provided
We will process data you have provided, if we have a genuine and legitimate interest for doing so, such as if you are a client wanting to engage our services.
This is based on the following legal basis:
- Contractual obligation
- Legal obligation
What Constitutes Having a ‘Legitimate Interest’?
In this instance ‘legitimate interest’ could apply to one, or more of the following:
- Ensuring the security and integrity of our services and in ensuring that our website operates effectively
- Selling and supplying our services to customers
- Protecting customers, employees and other individuals and maintaining their safety, health and welfare
- Promoting, marketing and advertising our products and services
- Sending promotional communications which are relevant and tailored to individual customers, and only sent where the customer has approved their interest
- Handling customer contacts, queries, complaints or disputes
- Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders
Why Do We Need Your Personal Data?
PAICA Global Ltd (0r “Pan-African Innovation and Cluster Academy”, or “PAICA”) may collect, hold and use your personal details for the following reasons:
- To provide our services to you
- To personalise user experience. Specifically, we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site
- To maintain our business relationship, where you are a user of our website, a customer or a prospective customer who has provided consent
- To answer any business-related questions or queries you may have
- To update you on our services, promotions, advice and other information. Where we do so, you will be able to unsubscribe from such communications at any time
- To fulfill contractual obligations with our clients or suppliers
- We may use feedback you provide to improve our products and services
- Payroll or accountancy services
- If it is required by a regulatory or law enforcement body, or if we are requested to do so by law
We do not sell, trade, or rent a users personal data to others. We may use third party service providers to help us operate our business and the site, or to administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Retention of Your Personal Data
PAICA Global Ltd will only retain your personal data for as long as is necessary. We consider the retention of client data to be relevant and of legitimate interest to both parties and therefore such data will be retained on file until such time consent is withdrawn. We also have a Health and Safety obligation to protect our employees from any potential rude and abusive behaviour.
We will undertake necessary steps to ensure that the data we hold remains accurate and will contact you to verify the validity of the data we hold. We will delete your personal data from our systems if we have not had any meaningful contact with you for one year, or for such longer period as we believe in good faith that the law or relevant regulators require us to preserve your data. After this period, it is likely your data will no longer be relevant for the purposes for which it was collected and will be removed accordingly.
When we refer to “meaningful contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our online services. If you are a prospective customer who has shown interest in receiving marketing communications, opening or reading of an email or other digital message from us will not count as meaningful contact. This will only occur in cases where you click-through or reply directly.
Under the new GDPR guidelines, please be aware that you have the following data protection rights:
- The right to be informed about the personal data PAICA Global Ltd processes on you
- The right of access to the personal data PAICA Global Ltd processes on you
- The right to rectify your personal data
- The right to the removal of your personal data in certain circumstances
- The right to restrict processing of your personal data
- The right to portability of your data in certain circumstances
- The right to object to the processing of your personal data that was based on a public or legitimate interest
- The right not to be subjected to automated decision making and profiling
- The right to withdraw consent at any time
- Where you have consented to PAICA Global Ltd processing your personal data, you have the right to withdraw that consent at any time by contacting us on 07868 351312, or make a request via email at email@example.com
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Accessing Your Personal Data
You have the right at any time to ask us for a copy of the information supplied by you that we hold. We may ask you to verify your identity and for more information about your request. If you would like to make a request for information, please contact us on 07868 351312, or make a request via email at firstname.lastname@example.org.
You also have the right to ask PAICA Global Ltd to stop using or holding your personal data. However; if this involves a request for deletion of your personal data, please be aware that we may not be required or able to do so, particularly where your file also holds information about our clients or financial information that we need to keep for periods of up to seven years, such as those that relate to tax matters. If we are unable to comply with your request, we will provide reasons for failing to do so.
Online Data Transfer
Given that the Internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Our software service providers employ reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal information they process. When the Services are accessed using Microsoft Internet Explorer versions 5.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help provide that personal information is safe and secure while in transit. The service providers also implement advanced security method based on dynamic data and encoded session identifications and host the Services in secure server environments that use firewall and other advanced technology to protect against interference or access from outside intruders. Finally, the service providers provide individual usernames and passwords that must be entered each time a customer logs on. These safeguards help protect against unauthorized access, maintain data accuracy, and provide for the appropriate use of personal information.
It is important to understand however that no method of online data transfer, or method of electronic storage, is 100% secure and therefore, we cannot guarantee absolute security.